Right of Withdrawal

  1. Right of withdrawal: If the customer is a consumer (§ 13 German Civil Code), she/he has the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which the customer or a third party named by him, who is not the carrier, took possession of the last goods. In order to exercise your right of withdrawal, you must send us a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.
  2. Consequences of the withdrawal: If the customer withdraw from this contract, all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us and duties and fees), have to be repaid immediately and at the latest within fourteen days from the date on which we received notification of the cancellation of this contract. For this repayment, we will use the same payment method that you used for the original transaction, unless something else was expressly agreed with you. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. The customer must return or hand over the goods immediately and in any case no later than fourteen days from the day on which he informed us of the cancellation of this contract to us at Public Peace Music Productions, Nikolausstrasse 22, 52457 Aldenhoven-Schleiden, Germany. The deadline is met if the customer sends the goods before the period of fourteen days has expired. The costs of returning to Public Peace Music Productions are to be borne by the customer. The customer only has to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, properties and functioning of the goods. When shipping outside of Germany, the customer bears the return costs incurred. Shipping costs abroad will not be reimbursed; the customer will only be reimbursed for the value of the goods.
  3. Exclusion of the right of withdrawal: The right of withdrawal does not apply to contracts:
    - for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. configurator orders)
    - for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded
    - for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
    - for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature
    - for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery
    - for the delivery of digital content that is not on a physical data carrier, if the entrepreneur has started to execute the contract after the consumer has expressly agreed that the entrepreneur will start executing the contract before the expiry of the withdrawal period and has confirmed his knowledge thereof that he loses his right of withdrawal by giving his consent at the beginning of the execution of the contract
    - for the delivery of newspapers or magazines
    - where the consumer has expressly requested the entrepreneur to visit him in order to carry out urgent repair or maintenance work; This does not apply to other services provided during the visit that the consumer has not expressly requested, or to those goods delivered during the visit that are not necessarily required as spare parts for maintenance or repair.
  4. Customers from non-EU countries do not have a right of withdrawal.
General information on the right of withdrawal:
  • Please avoid damage and contamination of the product. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against damage in transit.
  • When shipping outside of Germany, the customer bears the return costs incurred himself if the goods delivered correspond to the goods ordered.