Shipping & payment conditions

Shipping costs and delivery times for Germany:

Self pickup: We offer you the option of picking up the ordered goods from our headquarters (Nikolausstraße 22, 52457 Aldenhoven-Schleiden) during our opening hours, provided the ordered goods are in stock. We will inform you in advance by email as soon as the goods are ready to pick up.

Standard shipping: Within Germany, shipping is free from a purchase value of € 50,– (excludes some bulky freight shipments - more under bulky freight). Shipping costs are automatically calculated and displayed in the shopping cart. We ship our goods up to a maximum weight of 31.5 kg with DHL. Parcels that exceed the maximum weight of 31.5kg must be sent by a forwarding agency (more information under forwarding agency). The shipping time is also based on DHL and is currently 2-4 days. We ship from Monday - Saturday.

Bulky freight: For shipments that have to be sent as bulky freight, we charge a bulky freight surcharge of € 21,– within Germany. Bulky freight are marked.

Forwarding agency: All shipments above a maximum weight of 31.5kg are sent by forwarding agency. For shipments by forwarding agency, we will contact you in advance. The shipping time depends on the forwarder and is communicated in advance by e-mail or telephone. Please note that delivery is curbside free.
 
Terms of payment for Germany:

Cash payment: You can pick up the ordered goods from our headquarters during our opening hours and pay in cash or by card. Please select the shipping method self pickup.

Money order: The invoice amount will be transferred to us in advance. You will receive our bank details by order confirmation. As soon as we have received the money, the available goods will be shipped immediately.

PayPal: You can either complete your purchase directly via the PayPal button or select PayPal as payment method in the further ordering process. You will be automatically redirected to Paypal and asked to log in with your account. After you have successfully registered, you must confirm the invoice amount and your order will be completed. Payments with PayPal are also possible without a PayPal account. PayPal will then debit the amount from your account by direct debit.

Klarna direct debit: After completing your order, you will be forwarded to the payment service provider Sofort GmbH (A Klarna Group Company). Klarna will then collect the transfer amount from your account on behalf of the customer.

Online bank transfer (Klarna): After the order has been completed, you will be forwarded to the payment service provider Sofort GmbH (A Klarna Group Company) in order to carry out a transfer using the PIN/TAN procedure via online banking. Compared to the classic bank transfer, you have the advantage that the payment process with Klarna is directly linked to the order and all payment data from the online shop are automatically transferred - error-free. We receive a real-time transaction confirmation and can therefore process and ship your order faster.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Now (Sofort direct banking): Your account will be debited directly after placement of your order.
  • Direct Debit: Your account will be debited after shipment of the goods. You will be notified about the date by email.

The payment methods are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. Further information and Klarnas user terms for Germany you can find here and for Austria here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement for Germany/ Austria.


 
Shipping costs and delivery times for international shipping:

Self pickup: We also offer customers from our neighboring countries (The Netherlands, Belgium, Luxembourg) to collect the ordered goods from our headquarters (Nikolausstraße 22, 52457 Aldenhoven-Schleiden) during our opening hours, provided the ordered goods are in stock. We will inform you in advance by email as soon as the goods are ready to collect.

Standard shipping¹: For international shipping, the shipping costs are based on the weight of the goods ordered. The shipping costs are automatically calculated and displayed in the shopping cart. We ship our goods up to a maximum of 31.5kg with DHL. Parcels that exceed the maximum weight of 31.5kg must be charged separately and sent by a forwarding agency (more information under forwarding agency). The freight costs actually incurred will be communicated in advance by e-mail and invoiced. We ship from Monday - Friday.
²The additional maximum delivery time is listed in the table below and is based on the information provided by DHL (we do not assume any liability for this).

Important for the countries Poland, Denmark, Austria, Belgium, Sweden, Finland, Estonia, Latvia, Lithuania and Cyprus:
DHL has a new delivery option - "Closest Droppoint" - packages to the above-mentioned countries are only delivered to the nearest droppoint (parcel shop, parcel machine). The customer will be informed of the drop-off location by DHL via e-mail. Doorstep delivery is still possible. We reserve the right to charge the customer €4,– for doorstep delivery.

Bulky freight: For shipments that have to be sent as bulky freight, we charge an international bulky freight surcharge of € 21,–.

Forwarding agency: All shipments above a maximum weight of 31.5kg are sent by forwarding agency. For shipments by forwarding agency, we will contact you in advance. The actual freight costs incurred will be communicated in advance by e-mail. We reserve the right to charge the actual shipping costs. The shipping time depends on the forwarder and will be communicate in advance by e-mail or telephone. Please note that delivery is curbside free. For orders to countries outside the EU, additional customs duties, country-specific import taxes or fees may apply, which must be paid by the customer.
 
Terms of payment for international shipping:

Cash payment: You can pick up the ordered goods from our headquarters during our opening hours and pay in cash or by card. Please select the shipping method self pickup. Applies only to the following countries: Netherlands, Belgium, Luxembourg

Money order: The invoice amount will be transferred to us in advance. You will receive our bank details by order confirmation. As soon as we have received the money, the available goods will be shipped immediately.

PayPal: You can either complete your purchase directly via the PayPal button or select PayPal as payment method in the further ordering process. You will be automatically redirected to Paypal and asked to log in with your account. After you have successfully registered, you must confirm the invoice amount and your order will be completed. Payments with PayPal are also possible without a PayPal account. PayPal will then debit the amount from your account by direct debit or credit card.


More information for international shipping in the table below:


Shipping countries Shipping costs Max. additional shipping time Payment methods
Andorra Standard shipping¹ 3-5 business days² Money order, PayPal
United Arab Emirates Standard shipping¹ 8-12 business days² Money order, PayPal
Afghanistan Standard shipping¹ 15-19 business days² Money order, PayPal
Antigua and Barbuda Standard shipping¹ 14-19 business days² Money order, PayPal
Anguilla Standard shipping¹ 14-19 business days² Money order, PayPal
Albania Standard shipping¹ 16 business days² Money order, PayPal
Armenia Standard shipping¹ 12-15 business days² Money order, PayPal
Angola Standard shipping¹ 10-16 business days² Money order, PayPal
Argentina Standard shipping¹ 10-14 business days² Money order, PayPal
Austria Standard shipping¹ 2 business days² Money order, PayPal
Australia Standard shipping¹ 40+ business days² Money order, PayPal
Aruba Standard shipping¹ 6-9 business days² Money order, PayPal
Azerbaijan Standard shipping¹ 10 business days² Money order, PayPal
Bosnia and Herzegovina Standard shipping¹ 12 business days² Money order, PayPal
Barbados Standard shipping¹ 10-14 business days² Money order, PayPal
Bangladesh Standard shipping¹ 15-19 business days² Money order, PayPal
Belgium Standard shipping¹ 0 business days² Cash, Money order, PayPal
Burkina Faso Standard shipping¹ 12-16 business days² Money order, PayPal
Bulgaria Standard shipping¹ 4-5 business days² Money order, PayPal
Bahrain Standard shipping¹ 8-12 business days² Money order, PayPal
Burundi Standard shipping¹ 12-16 business days² Money order, PayPal
Benin Standard shipping¹ 15-19 business days² Money order, PayPal
Bermuda Standard shipping¹ 10-16 business days² Money order, PayPal
Brunei Darussalam Standard shipping¹ 8-12 business days² Money order, PayPal
Bolivia (Plurinational State of) Standard shipping¹ 10-14 business days² Money order, PayPal
Bonaire, Sint Eustatius and Saba Standard shipping¹ 6-9 business days² Money order, PayPal
Brazil Standard shipping¹ 15-18 business days² Money order, PayPal
Bahamas Standard shipping¹ 10-14 business days² Money order, PayPal
Bhutan Standard shipping¹ 10-14 business days² Money order, PayPal
Botswana Standard shipping¹ 10-14 business days² Money order, PayPal
Belarus Standard shipping¹ 9 business days² Money order, PayPal
Belize Standard shipping¹ 13-19 business days² Money order, PayPal
Canada Standard shipping¹ 10 business days² Money order, PayPal
Congo (the Democratic Republic of the) Standard shipping¹ 10-14 business days² Money order, PayPal
Central African Republic Standard shipping¹ 10-14 business days² Money order, PayPal
Switzerland Standard shipping¹ 4 business days² Money order, PayPal
Cote d'Ivoire Standard shipping¹ 8-12 business days² Money order, PayPal
Chile Standard shipping¹ 11-13 business days² Money order, PayPal
Cameroon Standard shipping¹ 12-16 business days² Money order, PayPal
China Standard shipping¹ 12-14 business days² Money order, PayPal
Colombia Standard shipping¹ 10-14 business days² Money order, PayPal
Costa Rica Standard shipping¹ 8-12 business days² Money order, PayPal
Cuba Standard shipping¹ 12-15 business days² Money order, PayPal
Cabo Verde Standard shipping¹ 15-19 business days² Money order, PayPal
Curaçao Standard shipping¹ 6-9 business days² Money order, PayPal
Cyprus Standard shipping¹ 9-11 business days² Money order, PayPal
Czech Republic Standard shipping¹ 2-3 business days² Money order, PayPal
Djibouti Standard shipping¹ 10-16 business days² Money order, PayPal
Denmark Standard shipping¹ 2-3 business days² Money order, PayPal
Dominica Standard shipping¹ 14-16 business days² Money order, PayPal
Dominican Republic Standard shipping¹ 15 business days² Money order, PayPal
Algeria Standard shipping¹ 15 business days² Money order, PayPal
Ecuador Standard shipping¹ 15 business days² Money order, PayPal
Estonia Standard shipping¹ 3-4 business days² Money order, PayPal
Egypt Standard shipping¹ 8-12 business days² Money order, PayPal
Eritrea Standard shipping¹ 8-12 business days² Money order, PayPal
Spain Standard shipping¹ 4-5 business days² Money order, PayPal
Ethiopia Standard shipping¹ 8-12 business days² Money order, PayPal
Finland Standard shipping¹ 4 business days² Money order, PayPal
Fiji Standard shipping¹ 30+ business days² Money order, PayPal
Falkland Islands (Malvinas) Standard shipping¹ 10-15 business days² Money order, PayPal
Micronesia (Federated States of) Standard shipping¹ 30+ business days² Money order, PayPal
Faroe Islands Standard shipping¹ 5-7 business days² Money order, PayPal
France Standard shipping¹ 3 business days² Money order, PayPal
Gabon Standard shipping¹ 10-14 business days² Money order, PayPal
United Kingdom Standard shipping¹ 2-3 business days² Money order, PayPal
Grenada Standard shipping¹ 15-19 business days² Money order, PayPal
Georgia Standard shipping¹ 10-12 business days² Money order, PayPal
French Guiana Standard shipping¹ 30+ business days² Money order, PayPal
Ghana Standard shipping¹ 10-14 business days² Money order, PayPal
Greenland Standard shipping¹ 5-7 business days² Money order, PayPal
Gambia Standard shipping¹ 10-14 business days² Money order, PayPal
Guinea Standard shipping¹ 11-15 business days² Money order, PayPal
Guadeloupe Standard shipping¹ 30+ business days² Money order, PayPal
Equatorial Guinea Standard shipping¹ 15-19 business days² Money order, PayPal
Greece Standard shipping¹ 7-9 business days² Money order, PayPal
Guatemala Standard shipping¹ 10-14 business days² Money order, PayPal
Guinea-Bissau Standard shipping¹ 12-16 business days² Money order, PayPal
Guyana Standard shipping¹ 15-19 business days² Money order, PayPal
Hong Kong Standard shipping¹ 13 business days² Money order, PayPal
Honduras Standard shipping¹ 10-14 business days² Money order, PayPal
Croatia Standard shipping¹ 2-3 business days² Money order, PayPal
Haiti Standard shipping¹ 12-14 business days² Money order, PayPal
Hungary Standard shipping¹ 3 business days² Money order, PayPal
Indonesia Standard shipping¹ 12-15 business days² Money order, PayPal
Ireland Standard shipping¹ 3-4 business days² Money order, PayPal
Israel Standard shipping¹ 16-22 business days² Money order, PayPal
India Standard shipping¹ 10-14 business days² Money order, PayPal
British Indian Ocean Territory Standard shipping¹ 3-5 business days² Money order, PayPal
Iraq Standard shipping¹ 15-19 business days² Money order, PayPal
Iran (Islamic Republic of) Standard shipping¹ 10-14 business days² Money order, PayPal
Iceland Standard shipping¹ 14-16 business days² Money order, PayPal
Italy Standard shipping¹ 3 business days² Money order, PayPal
Jamaica Standard shipping¹ 12-14 business days² Money order, PayPal
Jordan Standard shipping¹ 8-12 business days² Money order, PayPal
Japan Standard shipping¹ 8 business days² Money order, PayPal
Kenya Standard shipping¹ 10-14 business days² Money order, PayPal
Kyrgyzstan Standard shipping¹ 15-19 business days² Money order, PayPal
Cambodia Standard shipping¹ 13 business days² Money order, PayPal
Kiribati Standard shipping¹ 30+ business days² Money order, PayPal
Comoros Standard shipping¹ 12-16 business days² Money order, PayPal
Korea, Democratic People's Republic of Standard shipping¹ 15-19 business days² Money order, PayPal
Korea, Republic of Standard shipping¹ 10-12 business days² Money order, PayPal
Kuwait Standard shipping¹ 8-12 business days² Money order, PayPal
Cayman Islands Standard shipping¹ 14-19 business days² Money order, PayPal
Kazakhstan Standard shipping¹ 10-17 business days² Money order, PayPal
Lao People's Democratic Republic Standard shipping¹ 15-19 business days² Money order, PayPal
Lebanon Standard shipping¹ 8-12 business days² Money order, PayPal
Liechtenstein Standard shipping¹ 4-5 business days² Money order, PayPal
Sri Lanka Standard shipping¹ 8-12 business days² Money order, PayPal
Liberia Standard shipping¹ 12-16 business days² Money order, PayPal
Lesotho Standard shipping¹ 10-14 business days² Money order, PayPal
Lithuania Standard shipping¹ 3-4 business days² Money order, PayPal
Luxembourg Standard shipping¹ 2-3 business days² Cash, Money order, PayPal
Latvia Standard shipping¹ 3-4 business days² Money order, PayPal
Libyan Arab Jamahiriya Standard shipping¹ 12-16 business days² Money order, PayPal
Morocco Standard shipping¹ 8-12 business days² Money order, PayPal
Monaco Standard shipping¹ 3-4 business days² Money order, PayPal
Moldova (the Republic of) Standard shipping¹ 10-12 business days² Money order, PayPal
Montenegro Standard shipping¹ 7-10 business days² Money order, PayPal
Madagascar Standard shipping¹ 12-16 business days² Money order, PayPal
Marshall Islands Standard shipping¹ 30+ business days² Money order, PayPal
Macedonia (the former Yugoslav Republic of) Standard shipping¹ 7-15 business days² Money order, PayPal
Mali Standard shipping¹ 10-14 business days² Money order, PayPal
Myanmar Standard shipping¹ 10-14 business days² Money order, PayPal
Mongolia Standard shipping¹ 12-19 business days² Money order, PayPal
Macao Standard shipping¹ 11 business days² Money order, PayPal
Martinique Standard shipping¹ 10-15 business days² Money order, PayPal
Mauritania Standard shipping¹ 10-14 business days² Money order, PayPal
Montserrat Standard shipping¹ 14-19 business days² Money order, PayPal
Malta Standard shipping¹ 4-6 business days² Money order, PayPal
Mauritius Standard shipping¹ 10 business days² Money order, PayPal
Maldives Standard shipping¹ 12-16 business days² Money order, PayPal
Malawi Standard shipping¹ 12-16 business days² Money order, PayPal
Mexico Standard shipping¹ 11-16 business days² Money order, PayPal
Malaysia Standard shipping¹ 8-12 business days² Money order, PayPal
Mozambique Standard shipping¹ 10-14 business days² Money order, PayPal
Namibia Standard shipping¹ 10-12 business days² Money order, PayPal
New Caledonia Standard shipping¹ 10-15 business days² Money order, PayPal
Niger Standard shipping¹ 12-15 business days² Money order, PayPal
Nigeria Standard shipping¹ 10-14 business days² Money order, PayPal
Nicaragua Standard shipping¹ 10-14 business days² Money order, PayPal
Netherlands Standard shipping¹ 2 business days² Cash, Money order, PayPal
Norway Standard shipping¹ 7-8 business days² Money order, PayPal
Nepal Standard shipping¹ 10-14 business days² Money order, PayPal
Nauru Standard shipping¹ 30+ business days² Money order, PayPal
New Zealand Standard shipping¹ 50+ business days² Money order, PayPal
Oman Standard shipping¹ 8-12 business days² Money order, PayPal
Panama Standard shipping¹ 8-12 business days² Money order, PayPal
Peru Standard shipping¹ 10-14 business days² Money order, PayPal
French Polynesia Standard shipping¹ 30+ business days² Money order, PayPal
Papua New Guinea Standard shipping¹ 12-15 business days² Money order, PayPal
Philippines Standard shipping¹ 10-14 business days² Money order, PayPal
Pakistan Standard shipping¹ 11 business days² Money order, PayPal
Poland Standard shipping¹ 2-3 business days² Money order, PayPal
St. Pierre and Miquelon Standard shipping¹ 10-15 business days² Money order, PayPal
Pitcairn Standard shipping¹ 30+ business days² Money order, PayPal
Portugal Standard shipping¹ 4-5 business days² Money order, PayPal
Palau Standard shipping¹ 10-12 business days² Money order, PayPal
Paraguay Standard shipping¹ 10-14 business days² Money order, PayPal
Qatar Standard shipping¹ 8-12 business days² Money order, PayPal
Réunion Standard shipping¹ 7-10 business days² Money order, PayPal
Romania Standard shipping¹ 3-4 business days² Money order, PayPal
Serbia Standard shipping¹ 7-10 business days² Money order, PayPal
Russian Federation Standard shipping¹ 14+ business days² Money order, PayPal
Rwanda Standard shipping¹ 10-14 business days² Money order, PayPal
Saudi Arabia Standard shipping¹ 11-20 business days² Money order, PayPal
Solomon Islands Standard shipping¹ 30+ business days² Money order, PayPal
Seychelles Standard shipping¹ 10-13 business days² Money order, PayPal
Sudan Standard shipping¹ 10-14 business days² Money order, PayPal
Sweden Standard shipping¹ 3 business days² Money order, PayPal
Singapore Standard shipping¹ 6-8 business days² Money order, PayPal
Slovenia Standard shipping¹ 3 business days² Money order, PayPal
Slovakia (Slovak Republic) Standard shipping¹ 3 business days² Money order, PayPal
Sierra Leone Standard shipping¹ 11-15 business days² Money order, PayPal
San Marino Standard shipping¹ 6-8 business days² Money order, PayPal
Senegal Standard shipping¹ 12-15 business days² Money order, PayPal
Somalia Standard shipping¹ - business days² Money order, PayPal
Suriname Standard shipping¹ 10-14 business days² Money order, PayPal
South Sudan Standard shipping¹ 10-14 business days² Money order, PayPal
Sao Tome and Principe Standard shipping¹ 13-15 business days² Money order, PayPal
El Salvador Standard shipping¹ 10-14 business days² Money order, PayPal
Syrian Arab Republic Standard shipping¹ 12 business days² Money order, PayPal
Swaziland Standard shipping¹ - business days² Money order, PayPal
Turks and Caicos Islands Standard shipping¹ 14-19 business days² Money order, PayPal
Chad Standard shipping¹ 10-14 business days² Money order, PayPal
French Southern Territories Standard shipping¹ 50+ business days² Money order, PayPal
Togo Standard shipping¹ 10-14 business days² Money order, PayPal
Thailand Standard shipping¹ 12 business days² Money order, PayPal
Tajikistan Standard shipping¹ 10-14 business days² Money order, PayPal
Timor-Leste Standard shipping¹ 10-12 business days² Money order, PayPal
Turkmenistan Standard shipping¹ 10-14 business days² Money order, PayPal
Tunisia Standard shipping¹ 8-12 business days² Money order, PayPal
Tonga Standard shipping¹ 30+ business days² Money order, PayPal
Turkey Standard shipping¹ 10-15 business days² Money order, PayPal
Trinidad and Tobago Standard shipping¹ 12-14 business days² Money order, PayPal
Tuvalu Standard shipping¹ 30+ business days² Money order, PayPal
Taiwan Standard shipping¹ 8-12 business days² Money order, PayPal
Tanzania, United Republic of Standard shipping¹ 10-14 business days² Money order, PayPal
Ukraine Standard shipping¹ 9-11 business days² Money order, PayPal
Uganda Standard shipping¹ 10-14 business days² Money order, PayPal
United States of America Standard shipping¹ 10-12 business days² Money order, PayPal
Uruguay Standard shipping¹ 14 business days² Money order, PayPal
Uzbekistan Standard shipping¹ 10-14 business days² Money order, PayPal
Vatican City State (Holy See) Standard shipping¹ 7-10 business days² Money order, PayPal
Venezuela (Bolivarian Republic of) Standard shipping¹ 10-14 business days² Money order, PayPal
Virgin Islands (British) Standard shipping¹ 14-19 business days² Money order, PayPal
Viet Nam Standard shipping¹ 10-14 business days² Money order, PayPal
Vanuatu Standard shipping¹ 30+ business days² Money order, PayPal
Wallis and Futuna Islands Standard shipping¹ 30+ business days² Money order, PayPal
Samoa Standard shipping¹ 30+ business days² Money order, PayPal
Yemen Standard shipping¹ 15-19 business days² Money order, PayPal
Mayotte Standard shipping¹ 10-15 business days² Money order, PayPal
South Africa Standard shipping¹ 9-13 business days² Money order, PayPal
Zambia Standard shipping¹ 10-15 business days² Money order, PayPal
Zimbabwe Standard shipping¹ 10-13 business days² Money order, PayPal